Last updated: September 2026

Our commitment

At Six Ways Dental Practice we take complaints seriously. We will listen, treat you with courtesy and respect, and deal with your concerns promptly, fairly and confidentially. Making a complaint will not affect the care you receive from us.

How to make a complaint

You can raise a concern in person, by telephone, by email or in writing. Please give as much detail as you can, including dates and the names of anyone involved. Complaints should normally be made within 12 months of the event, or within 12 months of you becoming aware of it.

Six Ways Dental Practice
129 Gravelly Hill North, Erdington, Birmingham B23 6BJ
Telephone: 0121 373 0462
Email: info@sixwaysdental.co.uk

Complaints are handled personally by our practice leadership team. If you are complaining on behalf of someone else, we will need their written consent, unless they are unable to give it.

What happens next

• We will acknowledge your complaint within 3 working days.
• We will investigate your concerns thoroughly and may offer a meeting to discuss them.
• We aim to give you a full written response within 10 working days. If our investigation will take longer, we will explain why and keep you updated.
• Our response will explain what we found, any action we are taking and, where appropriate, an apology.

If you are not satisfied

We hope to resolve every complaint within the practice. If you are not happy with our response, you can take your complaint further.

Private treatment

The Dental Complaints Service offers a free, impartial service to help resolve complaints about private dental care.
Telephone: 020 8253 0800
Website: dentalcomplaints.org.uk

NHS treatment

If your complaint is about NHS treatment, you can contact NHS Birmingham and Solihull Integrated Care Board (ICB), which commissions NHS dental services in our area. If you remain unhappy after the NHS has responded, you can ask the Parliamentary and Health Service Ombudsman to review your complaint.
Telephone: 0345 015 4033
Website: ombudsman.org.uk

Professional conduct

If you have serious concerns about a dental professional’s fitness to practise, you can contact the General Dental Council at gdc-uk.org.

Care Quality Commission

The Care Quality Commission (CQC) regulates our practice. The CQC cannot investigate individual complaints, but welcomes feedback about the care you have received at cqc.org.uk.

Learning from complaints

We review every complaint to understand what went wrong and how we can improve, and we share what we learn with the whole team.